Help center
Frequently Asked Questions
Quick answers about our machines, customization, ordering and support.
General
We build fresh-flower, pizza, coffee, juice, ice-cream, pet-wash and food vending machines, plus smart lockers and automated kiosks for a wide range of markets.
We export to 60+ countries — including Malaysia, Thailand, the USA, Canada, France and Germany — across Asia, Europe, the Middle East, Africa and the Americas, with experience in both LCL and full-container shipping.
Yes. We offer OEM, private-label and software customization including logo, UI language, payment methods and cabinet wrap.
Sales and technical support are available in English, Chinese and Arabic.
Our MOQ is just 1 piece — you can start with a single machine to test the market before scaling up.
Order & Support
Use the Contact page to tell us your market, target products and quantity — we reply with a factory-direct quote within 24 hours.
We provide a 2-year warranty with lifetime maintenance support — including remote diagnostics, spare parts and technical guidance; extended plans are available.
Absolutely. We partner with distributors and operators worldwide — contact us with your region and we will share the program details.
Technical
Our machines support cashless payments (card, QR, NFC) and can be configured for local wallets and multi-currency POS.
Machines use 4G / Wi-Fi with a remote management platform for stock, sales telemetry, fault alerts and OTA updates.
Yes — models include climate control, anti-theft enclosures and UV / weather protection for demanding environments.
Standard models ship in 2–4 weeks; customized OEM orders typically take 4–8 weeks depending on configuration.